By choosing new experience you’ll be tapping into the skills of a team of senior user researchers who are qualified in psychology, anthropology, human-computer interaction (HCI), ergonomics, and information design.

We’re equally adept at working on UK-specific projects, or multi-cultural projects across Europe, and the US.

We work from London with partners in France, Germany Italy, Portugal, Spain, Switzerland, and the USA.

Understanding how your customers experience your products and services can help you answer some complex, strategic questions. That’s why we take time to thoroughly scope out all our projects.  We take care to help you articulate exactly what you need to know. And we carefully design the research to ensure you get useful findings that you can act on.  

We work in multi-disciplinary teams of 2-3 specialists per country. We encourage you to take an active part in the project – from planning, through to fieldwork and analysis. While we are collecting data we can post daily reports on a dedicated project extranet so you can see what findings are coming in and comment or discuss them with us.

We take care to report back research findings in a way that keeps everyone’s needs in mind. For example if you needed to get buy-in from key stakeholders we may report back in a workshop format rather than as a typical presentation.

Our clients tell us they find us easy and enjoyable to work with: friendly, flexible, committed and approachable.